Refund Policy
Welcome to UX Scan, an AI-powered platform that helps designers audit and improve their UX through predictive heatmaps, contrast checks, copy clarity tips, and heuristic scoring. These refund policy govern your use of all services, websites, and applications offered by UX Scan ("Services").
1. Overview
This Refund Policy outlines the conditions under which refunds may be provided for UX Scan subscriptions and services. We strive to ensure customer satisfaction while maintaining fair policies for all users.
2. Subscription Refunds
Monthly Subscriptions:
Monthly subscription refunds may be provided within 7 days of the initial purchase or renewal date, subject to the following conditions:
- Limited usage of credits (less than 25% of monthly allocation)
- No previous refund requests in the past 12 months
- Valid reason for cancellation (technical issues, dissatisfaction, etc.)
Annual Subscriptions:
Annual subscription refunds may be provided within 30 days of purchase, with a prorated refund calculated based on unused time and credits.
3. Credit Refunds
Individual credit purchases are generally non-refundable. However, refunds may be considered in the following circumstances:
- Technical failure preventing service delivery
- Billing errors or duplicate charges
- Service outages affecting analysis capabilities
4. Non-Refundable Items
The following are not eligible for refunds:
- Free trial credits and promotional credits
- Credits that have been fully utilized
- Subscriptions canceled after the refund period
- Services canceled due to Terms of Service violations
- Third-party integration fees
5. Refund Process
To request a refund:
- Contact our support team at [email protected]
- Provide your account information and reason for the refund request
- Allow 3-5 business days for review and processing
- Refunds will be processed to the original payment method within 7-10 business days
6. Cancellation vs. Refund
Canceling your subscription prevents future charges but does not automatically trigger a refund. You will continue to have access to your subscription benefits until the end of your current billing period.
7. Technical Issues
If you experience technical issues that prevent you from using our services, please contact support immediately. We may provide:
- Credit restoration for failed analyses
- Extended subscription time to compensate for outages
- Full or partial refunds for significant service disruptions
8. Dispute Resolution
If you disagree with a refund decision, you may request a review by emailing [email protected]. We will review disputed cases within 14 business days.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be communicated via email to active subscribers and posted on our website.
10. Contact Information
For refund requests or questions about this policy, please contact us at [email protected].